1. About 10X Ascent

10X Ascent provides consulting services focused on roofing revenue processes, lead handling, sales workflows, and business process improvement.

Our services are designed to help roofing businesses identify operational bottlenecks, improve the handling of existing leads, and develop structured plans for improving their sales processes.

We do not sell leads, guarantee advertising performance, or promise specific revenue outcomes.

2. Our Services

We may offer the following services through our website:

3. Booking and Payment

Some services may require advance booking, payment, or both.

When booking or purchasing a service, you agree to provide accurate and complete information and to pay all applicable fees disclosed before confirming the transaction.

Prices are stated in the currency displayed at the time of purchase. Taxes, if applicable, will be disclosed or handled as required by law.

For larger consulting projects, payment schedules, deposits, milestones, and other financial terms will be established in the applicable proposal or service agreement.

If a payment is not completed when due, we may suspend or delay the relevant service after providing any notice required by law or the applicable agreement.

4. Cancellations, Rescheduling, and Refunds

For the $149 Roofing Revenue Review, you may cancel your booking and request a full refund within seven (7) days of payment, provided you have not missed your scheduled appointment.

If you fail to attend your scheduled consultation without prior cancellation, you will be considered a no-show and will not be eligible for a refund.

The $149 Roofing Revenue Review fee will be credited in full toward the Roofing Revenue Process Audit & Blueprint if you proceed with the qualifying service within seven (7) days, subject to the applicable offer terms.

For larger consulting projects, cancellation, payment, and refund arrangements will be specified in the applicable proposal or written service agreement.

Nothing in this section is intended to limit any refund or cancellation rights that cannot legally be excluded.

5. No Guarantee of Business Results

Our consulting services provide analysis, recommendations, strategic planning, and, where agreed, implementation assistance.

Business results depend on many factors outside our control, including your existing operations, market conditions, competition, pricing, staff, customer behavior, lead quality, and how recommendations are implemented.

We do not guarantee:

• A specific increase in revenue, profit, or signed jobs.
• A particular lead conversion rate or close rate.
• A specific return on investment.
• A particular number of appointments, inspections, or sales.
• That every recommendation will produce the expected result.

Any examples, estimates, projections, or potential outcomes we discuss are illustrative unless expressly stated otherwise in a written agreement.

You remain responsible for business decisions and for evaluating whether our recommendations are appropriate for your circumstances.

6. Your Responsibilities as a Client

To help us provide our services, you agree to:

• Provide accurate, complete, and timely information relevant to the engagement.
• Ensure that you have the right to share any business records, customer information, and materials you provide.
• Make appropriate personnel available when reasonably required for the project.
• Review deliverables and provide feedback within agreed timelines.
• Maintain responsibility for your business operations, employees, customer communications, and compliance obligations.
• Use any systems or recommendations provided in accordance with applicable laws and third-party service terms.

Delays in providing information, access, approvals, or feedback may affect project timelines and deliverables.

7. Intellectual Property

Unless otherwise agreed in writing, the content on our website including text, branding, graphics, designs, and original materials is owned by or licensed to 10X Ascent and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit our website content without prior written permission, except where permitted by law.

For paid consulting engagements, ownership and permitted use of customized deliverables will be governed by the applicable proposal or written agreement.

Unless otherwise agreed, we retain ownership of our pre-existing methods, frameworks, templates, know-how, and general consulting materials. You may use deliverables provided to you for your own internal business purposes, subject to the rights and restrictions stated in your agreement.

You must not resell, publish, or distribute our proprietary materials as standalone products without our written permission.

8. Confidentiality

We understand that consulting may involve sharing non-public business information.

We will take reasonable steps to handle confidential information responsibly and use it for the purposes of providing the requested services, managing our business relationship, or meeting applicable legal obligations.

Any specific confidentiality commitments, permitted disclosures, data-handling requirements, or non-disclosure obligations will be governed by a separate agreement where applicable.

You should avoid submitting sensitive personal information or confidential third-party information unless it is necessary for the engagement and you are authorized to share it.

9. Website Use and Prohibited Activities

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for fraudulent, unlawful, or misleading purposes.
• Attempt to gain unauthorized access to our website, systems, or data.
• Interfere with website security or normal operation.
• Upload malicious code or harmful material.
• Use automated systems to collect website information in a way that violates applicable law or our reasonable restrictions.
• Misrepresent your identity or submit information on behalf of another person without authorization.

We may restrict or suspend access to the website where reasonably necessary to protect our services, users, or systems, subject to applicable law.

10. Third-Party Services and Links

Our website or consulting services may use or link to third-party websites, platforms, software, or services.

These may include appointment scheduling tools, analytics providers, email platforms, website hosting services, and business software.

Third-party services are governed by their own terms, policies, and availability. We do not control and are not responsible for third-party products, content, outages, or practices.

You are responsible for reviewing and complying with the terms that apply to any third-party services you choose to use.

11. Disclaimers

Our website and general informational content are provided on an “as is” and “as available” basis, to the extent permitted by law.

We make reasonable efforts to keep information accurate and current, but we do not warrant that all website content will always be complete, accurate, uninterrupted, or error-free.

Our consulting services are business consulting services. They are not legal, tax, accounting, investment, or other regulated professional advice. You should consult appropriately qualified professionals when you need advice in those areas.

Nothing in this section excludes warranties or rights that cannot legally be excluded.

12. Limitation of Liability

To the maximum extent permitted by applicable law, 10X Ascent will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the website or services.

This may include loss of profits, revenue, business opportunities, goodwill, or data, where such exclusions are permitted by law.

To the extent permitted by applicable law, our total liability arising from a paid consulting engagement will be limited to the fees you paid to us for the specific service giving rise to the claim during the three months preceding the event giving rise to the claim.

For free services and general website use, any applicable limitation will be determined in accordance with applicable law.

Nothing in these Terms limits liability where doing so would be unlawful, including liability that cannot legally be excluded or restricted.

13. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, and reasonable expenses arising from your unlawful use of our website or services, your violation of these Terms, or your infringement of another person's rights.

This section does not apply to the extent a claim results from our own conduct for which liability cannot legally be shifted to you.

14. Suspension and Termination

We may suspend or terminate access to our website or discontinue a service where reasonably necessary, including in cases of misuse, non-payment, security concerns, or legal requirements.

For paid consulting engagements, termination, outstanding payments, work completed, and any applicable refunds will be handled under the relevant written agreement and applicable law.

You may stop using our website at any time. Ending website use does not automatically cancel a paid engagement or outstanding contractual obligations.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, website, or legal obligations.

When changes are made, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain any necessary agreement.

Your continued use of the website after updated Terms are posted constitutes acceptance only to the extent permitted by applicable law. Any changes to an existing paid engagement will be governed by the applicable agreement and legal requirements.